bpo and kpo


Improving services and overcoming business-stalling obstacles is the name of the game when it comes to outsourcing. You’ve likely heard of BPO before, but what do you know about KPO? And is there a difference?

Although they have different functions, BPO (Business Process Outsourcing) and KPO (Knowledge Process Outsourcing) share some similarities. These two approaches to outsourcing aim to sharpen services and improve business processes through expert analysis and strategy.

If your company is seeking outsourcing services, but you aren’t sure which path is best for your needs, here’s what you need to know.

For starters, KPO is a subset of BPO, so while they both relate to outsourcing, they each serve a specific purpose. When looking at what these two have in common, you’ll notice that both BPO and KPO thrive on offering clients the opportunity to enhance services and expand efficiently.

BPO services cover items such as:
  • digital mailroom automation
  • call centers
  • data capture and entry
  • business reengineering
  • business process automation
  • accounts payable/accounts receivable processes
KPO services may include:
  • intellectual property and patent-related services
  • financial consultancy
  • data analysis and integration
  • legal processes
  • clinical research
  • insurance review and verification

Still unsure which path is right for your organization’s needs? Essentially, BPO gives companies the peace of mind that they can cut costs and shift their focus to their core duties while KPO digs a little deeper and provides a higher skill and value of work for specialized tasks. Finding an established BPO partner that offers KPO services will be essential to success.

We, at Taza Jobs, the staffing agency, offers customized recruitment and selection services for this sector: Our staffing consultants work closely with the client and fill the gap of manpower needs.

bpo chart